Return & Refund Policy
Last updated: February 16, 2025
Thank you for choosing Rocktangle. We value your satisfaction and have established clear guidelines for refunds to ensure transparency in our service delivery.
Eligibility for Refunds
We provide refunds in the following specific circumstances:
If our service fails to deliver the promised analysis report due to an error on our end
If technical issues originating from our platform prevent you from accessing your purchased features, and we cannot resolve these issues within a reasonable timeframe
If you cancel your subscription within the specified refund period detailed below
Refund Period
All refund requests must be submitted within 30 days of your initial payment date. We cannot process refund requests that fall outside this 30-day window. This timeframe allows us to properly investigate and address any issues while ensuring fair service delivery.
Non-Refundable Cases
We cannot provide refunds in the following situations:
Changes of mind after purchasing our service or subscription
Failure to utilize the service during your subscription period
Issues caused by third-party software or tools not affiliated with our platform
Refund Process
To request a refund, please follow these steps:
Contact our support team at contact@rocktangle.com
Include your payment receipt, order ID, and a detailed explanation of the issue
Our team will review your request and respond within 3-5 business days
If approved, your refund will be processed to your original payment method within 7-10 business days
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
Email: contact@rocktangle.com